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| PM – ITIL Service Management Essentials |
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| Software Version |
Latest Version of Software |
| Course Duration |
2 Days |
| Course Type |
Class Room and Instructor-Led On-Line (E-Learning) Hands-On Training |
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| Course Overview |
This course covers all features of IT Service Management. ITIL concepts and Terminology, how to organize change management in IT, and also explains release management and security management. |
| Intended Audience for this course |
This course is designed for Office Staff, End Users, Office Secretaries, Analysts, IT management and Staff, Business Analysts, Functional Implementers, Project Managers, Students with MBA and also those who need to manage the IT related project and change management responsibilities within their organization. |
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| Course Topics |
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| Introduction to Service Management and ITIL |
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Introduce IT Service Management
Introduce ITIL Infrastructure Library publications
Introduce ITIL Industry
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| ITIL Concepts and Terminology |
Service Level Management
Financial Management for IT Services
Service Desk
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| ITIL Concepts and Terminology |
Incident Management
Problem Management
Configuration Management
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| ITIL Concepts and Terminology |
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Change Management
Release Management
Capacity Management
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| ITIL Concepts and Terminology |
Availability Management
Security Management
IT Service Continuity Management
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| ITIL Summary |
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ITIL Program Summary
ITIL Foundations Certification Exam Preparation Lesson
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