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ITIL Service Management
PM – ITIL Service Management Essentials
Software Version Latest Version of Software
Course Duration 2 Days
Course Type Class Room and Instructor-Led On-Line (E-Learning) Hands-On Training
Course Overview This course covers all features of IT Service Management. ITIL concepts and Terminology, how to organize change management in IT, and also explains release management and security management.
Intended Audience for this course This course is designed for Office Staff, End Users, Office Secretaries, Analysts, IT management and Staff, Business Analysts, Functional Implementers, Project Managers, Students with MBA and also those who need to manage the IT related project and change management responsibilities within their organization.
Course Topics
Introduction to Service Management and ITIL
    Introduce IT Service Management
    Introduce ITIL Infrastructure Library publications
    Introduce ITIL Industry
ITIL Concepts and Terminology
    Service Level Management
    Financial Management for IT Services
    Service Desk
ITIL Concepts and Terminology
    Incident Management
    Problem Management
    Configuration Management
ITIL Concepts and Terminology
    Change Management
    Release Management
    Capacity Management
ITIL Concepts and Terminology
    Availability Management
    Security Management
    IT Service Continuity Management
ITIL Summary
    ITIL Program Summary
    ITIL Foundations Certification Exam Preparation Lesson

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For further information call 949-387-3772 or FAX 949-681-8247 or email to info@SONUtraining.com
SONU Training is the training wing of RKG Technologies Inc
Disclaimer: RKG Technologies is not linked with Microsoft, Oracle, Adobe, IBM or any other software company we provide training
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