RKG Logo training-ITBiz
RKG Logo
Home Courses Fees Schedule REGISTER NOW Corporate Training Locations
Microsoft Office Tools
Adobe Acrobat Courses
SharePoint Training
Microsoft Dynamics
Social Media Courses
Project Management
Application Devp Tools
Oracle Developer Tools
Data Warehouse & BI
Data Base & System Admin
Programming Languages
Reporting Tools
Networking & Security
Web Technologies
Medical Records
Business Skills
ERP Training
Corporate Training On-Site
Microsoft Windows
Software Version Microsoft Windows
Course Duration 2 Days
Course Type Class Room and Instructor-Led On-Line (E-Learning) Hands-On Training
Course Overview This course will provide you with the basic skills needed to get started with personal computers and work with the various features, tools, and options available in the Windows operating system. In this course, you will familiarize yourself with the Windows environment, customize Windows, and manage folders and files. You will also work with simple tools and browse the Internet using Internet Explorer.
Intended Audience for this course This course is designed for any worker, business professional, students, office staff or private individual who needs knowledge in operating systems and file management skills.
Course Topics
Introduction to the Desktop Support Technician Role and Environment
  • Examining the Desktop Support Technician Role
  • Examining the Desktop Support Environment
  • Interacting with Users
Resolving User Account and Logon Issues
  • Desktop Operating System Concepts
  • User Account Concepts
  • Troubleshooting User Logon Issues
Resolving System Configuration and Security Issues
  • Troubleshooting System Configuration Issues
  • Troubleshooting Security Issues
  • Troubleshooting System Performance
Resolving Network Connectivity Issues
  • Managing Computer Addressing Issues
  • Troubleshooting Name Resolution Issues
  • Troubleshooting Remote Network Connectivity Issues
  • Troubleshooting Computers by Using Remote Connection Tools
Resolving Hardware Issues
  • Managing Drivers
  • Troubleshooting Drivers by Using Safe Mode
  • Troubleshooting Storage Devices
  • Troubleshooting Display Devices
  • Troubleshooting I/O Devices
  • Troubleshooting ACPI
Resolving File and Folder Issues
  • Managing Files and Folders
  • Troubleshooting Access to Files and Folders
  • Troubleshooting Access to Shared Files and Folders
  • Troubleshooting Access to Offline Files
Resolving Printer Issues
  • Installing Local and Network Printers
  • Troubleshooting Printer Drivers
  • Troubleshooting Printers and Print Jobs
Resolving Startup Issues
  • Overview of the Windows XP Boot Process
  • Troubleshooting the Boot Process

Enroll Online   

Live Chat
Enroll Online
Enroll By Fax
Fee & Schedule
Send Message
Follow us on .....
For further information call 949-387-3772 or FAX 949-681-8247 or email to info@SONUtraining.com
SONU Training is the training wing of RKG Technologies Inc
Disclaimer: RKG Technologies is not linked with Microsoft, Oracle, Adobe, IBM or any other software company we provide training
Copyright © 2004 RKG Technologies Inc. All rights reserved.